FAQ
Find answers to our most frequently asked questions.
FIND ANSWERS ABOUT HOW WE SHIP
Delivery & Tracking
Where do you ship from?
Our products are shipped from our international fulfillment partners and warehouses, depending on product availability and destination.
Do you ship internationally?
Yes, we ship worldwide to selected countries. View our Shipping Policy for more infos.
How long does shipping take?
Shipping times vary by destination. Most orders are delivered within 5-10 business days. Please note that delivery times may vary due to customs processing or peak seasons.
Why was my order shipped in multiple packages?
Some orders may be shipped separately due to stock availability or fulfillment locations.
My tracking hasn’t updated — what should I do?
Tracking updates can take a few days to appear. If your tracking hasn’t updated after several days, please contact our support team.
Will I have to pay customs fees or import taxes?
Customs duties or import taxes may apply depending on your country. These fees are the responsibility of the customer.
FIND ANSWERS ABOUT HOW WE handle your orders
Orders
Can I cancel or modify my order after placing it?
Orders are processed quickly, so changes or cancellations are not guaranteed. Please contact us as soon as possible and we’ll do our best to assist.
I entered the wrong shipping address — what should I do?
Contact us immediately. If the order has not yet shipped, we may be able to update the address.
Why was my order split into multiple shipments?
Orders may be fulfilled from different warehouses to ensure faster delivery.
What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.
Did my order go through successfully?
If your order was successful, you’ll receive an order confirmation email shortly after checkout.
FIND ANSWERS ABOUT HOW WE HANDLE RETURNS
Returns & Refunds
What is your return policy?
We accept returns or replacements only for items that arrive damaged, defective, or incorrect. Consult our Return Policy for more information.
How long do I have to report an issue?
You must contact us within 30 days of delivery with clear photos or videos of the issue.
Do I need to return the item?
In most cases, returns are not required. We may offer a replacement or refund after reviewing the issue.
What if my item arrives damaged or defective?
Please contact us with photos or videos of the issue. Once approved, we will arrange a replacement or refund.
Do you accept returns for change of mind?
Due to the nature of our products and international shipping, we do not accept returns for change of mind.
Who pays for return shipping?
If a return is approved, return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
When will I receive my refund?
Refunds are processed within 5–10 business days after approval and will be issued to the original payment method.
FIND ANSWERS ABOUT THE PRO MASK WARRANTY
Warranty
How long is the warranty for the Rovana LED Light Pro Mask?
Every Pro Mask by Rovana Beauty comes with a 1-year (12-month) limited warranty starting from the date your order is delivered.
Do I need to register my product for the warranty?
No registration is required. To make things easier for you, your warranty is automatically activated upon delivery. Simply keep your order confirmation email as your proof of purchase.
What does the warranty cover?
The warranty covers any manufacturing defects or technical malfunctions related to the electronic components and LEDs under normal use.
- Covered: Device failing to power on, faulty charging ports, or LED malfunctions.
- Not Covered: Accidental damage (drops, water exposure), unauthorized repairs, or normal aesthetic wear and tear.
What if my item arrives damaged or defective?
Please contact us with photos or videos of the issue. Once approved, we will arrange a replacement or refund.
How do I make a warranty claim?
If your device experiences an issue, please contact our support team at support.rovana-beauty@driftoo.store with the following:
- Your Order Number (e.g., #1001).
- A brief description of the issue.
- A photo or a short video showing the malfunction.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, Rovana Beauty!"
Marina L. Ontario, Canada.
